Shipping policy
Shipping Policy
JD Trendsetter LLC ships orders from US fulfillment warehouses.
Order processing
Order processing takes 24 hours. Processing time is separate from carrier transit time. We will contact you if a fulfillment problem affects your order.
Destinations and international availability
We offer delivery within the United States and international shipping to eligible destinations supported at checkout. International availability depends on the delivery address, product, carrier service and applicable import restrictions. "Worldwide delivery" refers to eligible international destinations; it is not a guarantee that every product can be shipped to every country. If checkout does not offer a shipping method for your address, contact us before ordering.
US delivery estimates and charges
All charges below are in US dollars. Available services and the final shipping charge are displayed at checkout before payment.
- Economy: estimated transit time of 5–8 business days after shipment. Economy shipping is free for qualifying US orders of $50 or more.
- Weight-based Economy: $4.90 for the configured 0–5 lb tier and $19.90 for the configured 5–70 lb tier when a paid rate applies. Checkout determines the applicable tier for the order.
- Standard: estimated transit time of 3–4 business days after shipment. The configured rates are $6.90 for the 0–1 lb tier and $9.90 for the 1–5 lb tier. Checkout determines availability and the applicable tier.
Free Economy shipping does not automatically make an upgraded service free. The free-shipping threshold above applies to US Economy service; no general international free-shipping threshold is advertised.
Carriers and international transit
Shipping options include USPS and DHL Express where available. International options configured in our store include USPS First Class Package International, Priority Mail International, Priority Mail Express International and DHL Express Worldwide. International rates and transit estimates are calculated for the destination and selected service at checkout. A domestic estimate does not apply to international orders. Delivery estimates are not guarantees and may be affected by customs, weather, holidays or carrier disruptions.
Duties, taxes and restrictions
International orders may be subject to import duties, taxes, customs clearance charges or restrictions imposed by the destination country. Any amounts collected by us are shown at checkout. Charges not collected at checkout may be assessed by the carrier or customs authorities and must be paid by the recipient when required for delivery. Check your destination country’s import requirements before ordering. We cannot ship products where prohibited by law or carrier restrictions.
Tracking your order
When your order ships, we will send a shipment confirmation with tracking information to the email address provided at checkout. Use the carrier tracking link to follow delivery progress. Tracking updates may not appear immediately after a label is created. If you do not receive tracking information or the link does not update, contact us with your order number.
Delayed or lost shipments
If the delivery estimate has passed or tracking indicates a delivery problem, email support@jdtrendsetter.com or call (866) 205-3880. We will investigate with the fulfillment provider or carrier and explain the available resolution. If the shipment is confirmed lost or cannot be delivered, we will arrange a replacement or full refund. You do not need to resolve the carrier claim on your own.
Damaged or incorrect orders
Contact us with your order number and a description of the issue. Keep the packaging and damaged items while we arrange a resolution; photographs can help if available. We will arrange a return, replacement or full refund as appropriate under our Return, Refund and Cancellation Policy.
Incorrect addresses and undeliverable orders
Check your shipping address before submitting the order. Contact us immediately to request a correction; changes may not be possible after shipment. If a package is refused, returned to sender or otherwise undeliverable, contact us so we can confirm its status and arrange redelivery or a refund. Any proposed additional redelivery charge will be disclosed for your agreement before reshipment.
Cancellations and returns
You may cancel before shipment. After shipment, call (866) 205-3880 to obtain a return merchandise authorization (RMA) and return instructions before shipping the product back. All products, including opened, unopened and promotional items, are eligible for a full refund when a return is requested within 30 days after delivery. See the Return, Refund and Cancellation Policy for the full process.
Contact
JD Trendsetter LLC
1309 Coffeen Avenue, Suite 7605
Sheridan, WY 82801, United States
Telephone: (866) 205-3880
Email: support@jdtrendsetter.com
